POPIA Policy

Last Updated: May 2026

Gold Emporium (Pty) Ltd is fully committed to complying with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This POPIA Policy explains how we collect, process, store, and protect your personal information.

1. Purpose of this Policy

This policy outlines how Gold Emporium handles personal information in a responsible manner and in accordance with POPIA.

2. Information Officer

Information Officer: Management
Email: sales@goldemporium.co.za
Contact: 073 689 8836

3. Personal Information We Collect

We collect the following personal information:

• Name, surname, and identity number
• Contact details (phone number, email address, physical address)
• Details of goods you wish to sell (gold, diamonds, jewellery, Krugerrands)
• Photographs and descriptions of items
• Valuation and transaction records
• Banking details for EFT payments

4. Purpose for Processing Personal Information

We process your personal information for the following purposes:

• To provide valuation and purchasing services
• To process payments and complete transactions
• To communicate with you regarding appointments and offers
• To comply with legal and regulatory requirements (including FICA and POPIA)
• To improve our customer service

5. Consent

By providing your personal information to us, you consent to us processing it in accordance with this policy. You may withdraw your consent at any time by contacting us.

6. Sharing of Personal Information

We do not sell your personal information. We may share it only with:

• Authorised third-party service providers under strict confidentiality agreements
• Regulatory authorities when legally required

7. Security of Personal Information

We take reasonable technical and organisational measures to secure your personal information against unauthorised access, loss, or damage.

8. Your Rights as a Data Subject

Under POPIA, you have the right to:

• Access your personal information
• Correct or delete inaccurate information
• Object to the processing of your information
• Complain to the Information Regulator

9. Retention of Records

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

10. Contact Us

For any questions regarding this POPIA Policy or to exercise your rights, please contact us:

Email: sales@goldemporium.co.za
Phone / WhatsApp: 073 689 8836 or 072 630 4946

By engaging with our services, you acknowledge that you have read and understood this POPIA Policy.